At Quantum Tech, we aim to provide a transparent and fair refund process while also protecting the rights of the seller. This policy outlines the conditions under which refunds may be approved or declined. By placing an order, customers acknowledge and agree to the terms below.​​

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1. Extended Timeframes for Refund Requests

To maintain clarity and fairness, Quantum Tech sets the following time limits:

• 90 days from the order date for item not received claims

• 30 days from the date of delivery for quality‑related issues

• 7 days from delivery for wrong item received

Requests submitted outside these windows may be declined unless required by the Australian Consumer Law (ACL).

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2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Item not received

• Item not as described

• Damaged or defective item

• Wrong item received

Quantum Tech reserves the right to assess each claim individually and request supporting evidence.

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3. Strict Grounds for Declining Refunds

Quantum Tech may decline refund requests for any of the following reasons:

• Change of mind after the item has shipped

• Failure to provide required evidence (photos, videos, tracking details)

• Incorrect or incomplete address provided by the customer

• Customer refusal to accept delivery without valid reason

• Damage caused by misuse, modification, or improper handling

• Normal wear and tear

• Claims submitted outside the eligible timeframe

• Inability to return the item in acceptable condition when a return is required

• Suspicious, fraudulent, or inconsistent claims

Quantum Tech retains the right to decline refunds where the seller’s rights would otherwise be compromised.

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4. Types of Refunds

Depending on the situation, Quantum Tech may offer:

• Full refund

• Partial refund

• Return for a refund

Refunds are issued to the original payment method only.

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5. Evidence Requirements

To process a claim, customers must provide all of the following:

• Clear photos or videos showing the issue

• The order number and product details

• A written description of the problem

• Proof of delivery or non‑delivery, if applicable

• Any additional information reasonably requested by Quantum Tech to verify the claim

Failure to provide complete and sufficient evidence may result in the claim being declined.

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6. Return Conditions

If a return is required:

• Items must be returned in original or near‑original condition

• All accessories, manuals, and packaging must be included

• Return shipping instructions will be provided

• Quantum Tech may cover return shipping only for verified defective or incorrect items

Items returned without approval may not be eligible for a refund.

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7. Dispute Resolution

If an agreement cannot be reached:

• The case may be escalated for internal review

• Quantum Tech will assess all evidence and provide a final decision

• Customers retain rights under the Australian Consumer Law (ACL)

For more information, see Australian Consumer Guarantees.

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8. Processing Time

Once approved:

• Refunds are processed within 10–30 business days

• Bank processing times may vary and may extend the refund process

Customers will be notified once the refund has been issued.

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9. Contact Information

For refund or return enquiries, please contact:

Email: admin@quantumtechnology.shop

When contacting us, please include everything required under Section 5 (Evidence Requirements) to avoid delays or potential rejection of your claim.